SHIPPING & RETURNS
SHIPPING POLICY
We want all of our customers to have their devices protected as soon as possible so we offer:
FREE SHIPPING
All orders are processed same or next day.
Shipping Times (United States)
2-5 Business Days
All orders are 100% tracked. You'll receive an email with a tracking number once your order is received by the mail carrier. Please allow 24-48 hours for the tracking link to start showing information.
RETURN & EXCHANGE POLICY
If you want to return the item, please contact us within 30 days of receiving the order at support@encaseo.com. If there was an error on our part please take pictures of the issue and include them in the email along with an explanation of this problem.
We do not issue refunds if you do not contact us first notifying us of the issue.
Do not send products back unless we have instructed you to as we will not accept them or refund them.
The product must be returned in its original packaging and must be in an unused condition.
Please write "RETURN" on the packing so we are aware of the package.
If you have any questions please email us at support@encaseo.com